Frequently Asked Questions

Ordering

How do I place an order?

Select a category – Choose the product of your choice

Please note: -Fabric / material/color / style / length / fit -Refer to size guide or SKU Code -Check the expected delivery time by entering your Pin code

Create an account by registering or you can also proceed by entering your email id Note: if you register with us, you will get the following benefits: -speeds up the ordering process, allows us to keep you informed about your orders and refund through email, access to boutiquelivingindia.com credits point.

Carefully enter your shipping address

Check the final price (Shipping charges). Select one of the payment options (Net-Banking/Debit or Credit Card), Make your payment and get a confirmation from your bank, YOUR ORDER IS PLACED!!!

You will now receive a confirmation mail and a SMS from ackross.com

You can check Order history in ‘order status’ in case you had logged into your account while placing the Order.

Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? Call customer care executives at 8722801234

How will I know if order is placed successfully?

Once your Order is successfully placed you will receive a confirmation over email and text message from boutiquelivingindia.com.  This mail will have all the details related to your order. Order details can also be viewed in the Order status section if you have placed the order online.

I tried placing my order using my debit card/credit card/Net Banking, but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 5 days of your request. Receipt of the refund would however depend on the mode of payment chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

How do I check the status of my order?

Your order status is updated to you via emails and SMS at every step. Once your order is placed you would receive a SMS and an email with your order details. After your order is dispatched, we will send you a SMS with your tracking details. Incase if not received, please check your spam and old SMS-es for the status of your order. In case of any unforeseen events that delays your order, you would receive a special update from our end.

Can I place a bulk order for an item(s)?

For bulk orders pls write to support@ackross.com

Do you allow exchanges?

Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our exchange policies for details.

We can exchange for any manufacturing defect, color being too different from the picture shown or due to wrong product been shipped…. please read our exchange policies to know more

Payments / payment policy

What payment methods do you accept?

We accept payments via Visa, MasterCard, Maestro, Amex or Netbanking.

Is it safe to shop online using my Debit card or Credit Card?

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is borne by us.  You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring:

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on support@ackross.com or please give us a call with your order number for any clarification.

Why is tax being charged?

Tax represents Value added tax (VAT) or Central Sales Tax (CST) that is collected and deposited by our company to the government authorities.