Return

Return Policy

Thank you for shopping at Ackross.com, a trademark of Panchajanya Fashions Pvt Ltd. We value your trust and want to make your shopping experience enjoyable.

Our return policy is designed to address your concerns and ensure your satisfaction with your purchases. Please carefully read the following guidelines:

1. Return Process:

• We offer a hassle-free return process for all our customers.
• If you are not satisfied with the product’s quality, you may return it at the time of delivery.
• To initiate a return, please contact our customer service at support@ackross.com.

2. Eligibility:

• The return services are available only to select geographies in India.
• Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to use the return services.

3. Conditions for Return:

• Returns are accepted within 7 days of delivery for products with all original tags and packaging intact in case of any quality issues.
• Please ensure the product is in its original condition for a successful return.

4. Return Process:

• Once your return request is received, we will guide you through the return process, including the necessary steps and return shipping instructions.
• Please securely pack the item to be returned, including all original tags and packaging.

5. Cancellation:

• If you wish to cancel your order, you can do so by contacting our customer service before the cut-off time of the delivery slot.

6. Refunds:

• Refunds will be processed once the returned product is inspected and found to be eligible for a refund.
• The refund will be initiated within 72 hours of approval.
• If the payment was made through a credit/debit card, the refund will be credited to the same account. For other payment methods, we will coordinate the refund process accordingly.

7. Contact Us:

• If you have any questions or concerns about our return policy, please contact us at support@ackross.com.

8. Governing & Jurisdiction:

• The return policy is governed by the laws of India. Any dispute shall be referred to an independent arbitrator in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore, Karnataka.

We strive to provide a seamless and enjoyable shopping experience for our customers. Your satisfaction is our priority, and we appreciate your trust in Ackross.com. If you have any further queries, please do not hesitate to reach out to us.